Residential Support Worker

Hall Green, Birmingham

Salary: £8.91 per hour for 23 year olds and over/ £8.36 per hour for 21-22 year olds (Before a sleep-in allowance of £25 per night)

Service Provision: Children’s Residential

Location: Hall Green, Birmingham


Provide care for young people through:

  • To maintain a high quality of care and support which meets the physical, emotional, intellectual, social, cultural and educational needs of children and young people within the care of DMR Services Ltd, working alongside the Children’s Homes Regulations and OFSTED.
  • To provide a caring, supportive and nurturing environment in which children/young people can feel secure and free from harm.
  • Establishing positive relationships with young people and always offering them unconditional and positive regard.
  • Helping young people gain self-control by challenging unacceptable behaviour and rewarding acceptable, pro-social conduct.
  • Ensuring that each young person’s care plan is followed and amended as appropriate to reflect their changing needs.
  • Attending to practical matters in relation to childcare (cooking, cleaning, etc).
  • To work in partnership with young people, their families, local authorities and other relevant agencies.
  • Motivate, supervise and develop young people.
  • Promote sustainable independent living skills.
  • Demonstrate respect for the rights and needs of service users.

General Responsibilities:

  • Attending young people’s meetings and contributing to them.
  • Driving company vehicles (current driving licence holders subject to procedures).
  • Receiving training appropriate to role and maintaining an up to date training profile.
  • Responsibility for the accurate maintenance of financial records appropriate to the duties of the post.
  • Responsibility for the health, safety and welfare of self and colleagues in accordance with the requirements of the organisational Health and Safety Policies.

Special Conditions:

  • This post requires the holder to do varying shifts, which include early morning and late evening work and an on-call rota system. The post holder also is required to work weekends as part of a rota and Bank
    Holidays when required. Sleeping-in duties are also required for which an additional payment is made.
  • On occasions you may be requested to change your rota at a given notice as per your contract, to ensure the contingencies of the service are covered. This may also include covering an additional sleep-in duty
    as an emergency measure.
  • In accordance with the guidelines of Health and Safety, to accept responsibility for working within these guidelines and reporting any concerns to the Registered Manager.
  • To undertake such other duties appropriate to the grade of the post and the needs of the Organisation in order to deliver and maintain service delivery. However, the Organisation will be mindful at all times to
    ensure that these duties are not so onerous as to prevent the Support Worker fulfilling their role.
  • This post requires the holder to have a clear Criminal Records Bureau check at all times. Changes to personal circumstances which may affect this must be notified to your line manager immediately.


1. A minimum of two years working with children and young people.
2. Qualifications equivalent to NVQ level 3, BTEC National Certificate in a related subject.
3. Knowledge of relevant legislation such as Children Act 1989, youth justice and Human Rights Act 2000.
4. Knowledge of child and adolescent development, the impact of separation and loss, physical sexual and emotional abuse and of difficult behaviours which may arise from such abuse.
5. Ability to work with and support staff working with young people who have been traumatized by abuse.
6. Knowledge of child development factors of risk posed to children and young adults.
7. Knowledge of Child Protection issues.
8. Knowledge of the needs of young people from a wide variety of racial, ethnic, social, and cultural backgrounds.
9. Knowledge and experience of working with young people displaying challenging and inappropriate behaviour.
10. Knowledge of learning disabilities.