• Family Contact Services
  • Coventry

Children & Family Contact Worker


Salary: £8.91 per hour for 23 year olds and over/ £8.36 per hour for 21-22 year olds

Location: Coventry


Purpose of the Job

To supervise the contact between children and their parents and/or other relatives where court orders or other circumstances make this necessary. To carry out individual work with children and/or their parents as agreed with their supervisor. This post requires the post holder to work flexibly and
to undertake some work outside of normal office hours and/or at weekends.

Specific Duties and Responsibilities
Within your role of Children & Family Contact Worker:

  • To maintain a high quality of care and support which meets the physical, emotional, intellectual, social, cultural and educational needs of children and young people within the care of DMR Services Ltd, working alongside The National Minimum Standards and OFSTED.
  • You are to work in conjunction with the designated supervisor and other workers to provide Family Contact.
  • You are to provide transport to children and on occasions’ other family members, to and from the contact venue.
  • You work closely with commissioning children and Families Social Workers as part of agreed plans for children.
  • You are to report to the designated supervisor or Manager any circumstances giving rise to concern relating to the safety of children (including accidents to staff and or service users).
  • You are to liaise with colleagues within Social Care Services (Adults/Children’s Services) and professionals within external agencies, as agreed within plans for children.
  • You are to suspend contact where the safety or the welfare of the child/ children is in question.
  • You are to prepare for supervision and be fully familiar with the terms of the risk assessment where available.
  • You are to ensure that the Contact Centre environment is suitable for a contact session to be undertaken.
  • You are to be objective and non judgemental ensuring the promotion of the welfare of the child.
  • You are to be flexible and responsive to the needs of the service.
  • You are to keep written records and produce reports, as requested, in accordance with departmental policies and procedures.
  • You will contribute to the assessment and promote the parenting skills of parents as required.
  • You will attend and participate in Child Protection Conference, Planning and Review meetings, as required.
  • You will maintain confidentiality.
  • You will ensure that service users are as fully involved as possible in decisions which affect them individually.
  • You will adhere to and promote DMR Services Policies and Procedures relating to equal opportunities, anti-discriminatory and anti-oppressive practice.
  • You will adhere to and promote practice in relation to Health and Safety at Work legislation.
  • You will promote an atmosphere in which parents/carers are encouraged to take responsibility for meeting needs of their children.
  • You will attend court as a witness as required, in court proceedings, involving children and families.
  • You are to remain abreast and informed of current thinking in relation to professional conduct and practice.
  • You will contribute to service development.


  • In all contacts the post holder will be required to present a good image of the Company as well as maintaining constructive relationships.
  • Internal: Contacts with colleagues and more senior staff within the Family Contact Service, the Social Service Directorate and other directorates within the council.
  • External: Contacts with service users, carers and colleagues and more senior staff from other agencies, for example: Health Visitors, School Nurses, General Practitioners, Paediatricians, Teachers, Probation Officers, and Agency Managers.

To work as part of a team through:

  • Being aware of the aims and objectives of the Contact Centre and working collaboratively with colleagues to achieve them.
  • Attending team/ staff meetings and making a positive contribution to them.
  • Actively contributing to the development of the team.
  • Receiving and storing information to improve communication.
  • Being willing to give and receive feedback on performance with colleagues and managers.
  • Being aware of childcare plans for all Service Users and providing support for colleagues by maintaining consistency in the execution of those plans.
  • Providing informal practical and emotional support to colleagues experiencing difficulties.
  • Attending and contributing to regular supervision sessions in line with the National Minimum Standards.
  • Monitoring the conduct of colleagues and referring on any causes for concern (Whistleblowing).
  • Being familiar with all policies, procedures and legal frameworks and adhering to them.
  • Communicating effectively written and verbal.
  • Practice in a manner that is sensitive to the needs and rights of individuals.

General Responsibilities:

  • Driving company vehicles (current driving licence holders subject to procedures).
  • Receiving training appropriate to role and maintaining an up to date training profile.
  • Responsibility for the accurate maintenance of financial records appropriate to the duties of the post.
  • Responsibility for the health, safety and welfare of self and colleagues in accordance with the requirements of the organisational Health and Safety Policies.

Special Conditions:

  • This post requires the holder to do varying shifts, which include early morning and late evening work and an on-call rota system. The post holder also is required to work weekends as part of a rota and Bank Holidays when required.
  • On occasions you may be requested to change your rota at a given notice as per your contract, to ensure the contingencies of the service are covered.
  • In accordance with the guidelines of Health and Safety, to accept responsibility for working within these guidelines and reporting any concerns to the Registered Manager.
  • To undertake such other duties appropriate to the grade of the post and the needs of the Organisation in order to deliver and maintain service delivery. However, the Organisation will be mindful at all times to ensure that these duties are not so onerous as to prevent the Contact Worker fulfilling their role.
  • This post requires the holder to have a clear Criminal Records Bureau check at all times. Changes to personal circumstances which may affect this must be notified to your line manager immediately.

Recording of Information

  • Information should be recorded with accuracy paying particular attention to the young person’s development and any child protection issues.
  • You will share responsibility for completing a handover / shift summary.
  • You will be required to undertake key work sessions appropriate to training and experience; this will be pre-planned, evaluated and recorded.
  • You will be required to share information and reports at progress meetings, review meetings, child protection conferences and possibly court.

1. A minimum of two years working with children and young people.
2. Qualifications equivalent to NVQ level 3, BTEC National Certificate in a related subject.
3. Knowledge of relevant legislation such as Children Act 1989, youth justice and Human Rights Act 2000.
4. Knowledge of child and adolescent development, the impact of separation and loss, physical sexual and emotional abuse and of difficult behaviours which may arise from such abuse.
5. Ability to work with and support staff working with children and young people who have been traumatized by abuse

6. Knowledge of child development factors of risk posed to children and young adults.
7. Knowledge of Child Protection issues.
8. Knowledge of the needs of Service Users from a wide variety of racial, ethnic, social, and cultural backgrounds.
9. Knowledge and experience of working with Service Users displaying challenging and inappropriate behaviour.
10. Knowledge of learning disabilities.