DMR Services are pleased to announce our recent ISO 9001 certification, independently certified by UKAS
Since 2002 DMR Services have strived for excellence in everything we do; ensuring meaningful quality interventions and outcomes for all of our service users, strategic partners and stakeholders. We have welcomed external independent examiners to assess and review our practice and service delivery at all levels; as to demonstrate our continued commitment to best practice and efficient working.
Following our inspections; DMR Services is proud to announce our achievement of the ISO 9001 certification in all areas of our service provisions including Residential Care, Family Contact Services, Community Social Work Services, Fostering Services and our Health and Social Care Training Services.
The International Standardisation Organisation (ISO) created the Quality Management System; focusing on eight keys principles:
• Principle 1: Customer Focus
• Principle 2: Leadership
• Principle 3: People Involvement
• Principle 4: Process Approach
• Principle 5: Systematic Approach to Management
• Principle 6: Continual Improvement
• Principle 7: Factual Approach to Decision Making
• Principle 8: Mutually Beneficial Supplier Relations
Our ISO 9001 certification offers our strategic partners and stakeholders the reassurances that DMR Services is continually developing and improving its systems; ensuring our internal processes and services as whole are made more efficient allowing for greater cost efficiency, better service delivery and operational excellence.
Our Managing Director said:
“We are extremely pleased with our ISO 9001 certification. The certification further demonstrates to our strategic partners and stakeholders of our continued ability to meet and maintain high standards and internal process efficiencies throughout our organisation. This certification also reflects our commitment to delivering high quality, cost effective service provisions; and our unrelenting dedication to improving the outcomes of the children and families we work with”.